Privacy Officer

Phone: 1300 908 631

Email: privacy@woolworths.com.au 

Post: Privacy Officer
Woolworths Group Limited
PO Box 8000
BAULKHAM HILLS NSW 2153

Download PDF of Collection Notice to 14 Feb 2021

Effective Date: 15 February 2021

Why we collect your information (Collection Notice)

At Woolworths Credit Cards, we care about your privacy. And that means giving you everything you need to make informed choices.

We want to make it simple for you to understand how we work with Macquarie Bank Limited and what your rights are.

Who do we work with?

Macquarie Bank Limited ABN 46 008 583 542, Australian Credit Licence 237502 (Macquarie Bank) is the issuer of Woolworths Credit Cards. This means if you apply for a Woolworths Credit Card or already have one, Macquarie Bank is the issuer and is responsible for managing and maintaining the relationship between you the cardholder and your account(s). This includes the usage of your credit cards such as card applications, terms of use, collecting card payments and providing customer service.

Please visit Macquarie Group’s privacy policy to understand how Macquarie Bank collects, holds, uses and shares your personal information.


What do we collect?

When you apply for a Woolworths Credit Card with us, we collect your personal information (such as your name, date of birth, address, email address and phone numbers). 

We use this information to validate your Everyday Rewards card number if you have an existing Everyday Rewards account with us. If you do not have an Everyday Rewards account or we can’t validate your details we will need to set up an Everyday Rewards account for you to obtain a Woolworths Credit Card. 

If you do not provide this information to Woolworths we will not be able to provide you with Woolworths Credit Card services or benefits. We share your Everyday Rewards account details, such as your Everyday Rewards number, with Macquarie Bank to offer you additional discounts and promotions under the Everyday Rewards program. 

If you would like to know more about how we manage your personal information as part of the Everyday Rewards program, please visit the Everyday Rewards Collection Notice for more information or contact us at 1300 908 631.


Your rights

Should you have a query or complaint relating to a privacy matter concerning your Woolworths Credit Card, please contact Macquarie Bank in the following ways:

  • Phone: 1300 10 1234 to speak with a Macquarie Bank’s support team representative.  

  • Email: privacy@macquarie.com. Please mark communications to the attention of the Macquarie Bank Privacy Officer. The Macquarie Bank Privacy Officer will respond to let you know who will be handling your matter and when you can expect a further response.

If you have a query or complaint you would like to discuss with Woolworths relating to a privacy matter, you can contact the Woolworths Group Privacy Officer in the following ways:

  • Phone: 1300 908 631 (Monday to Friday 8:00am to 5:00pm AEST, excluding public holidays). 

  • Email: privacy@woolworths.com.au

Woolworths Money is a registered business name of Woolworths Group Limited (ABN 88 000 014 675). Visit the Woolworths Group Privacy Policy for more information on how Woolworths shares your personal information overseas, marketing communications, how you can access or correct your personal information collected by Woolworths or make a complaint about a privacy matter.


Learn more about how we look after your privacy

Your privacy, made simple, at Woolworths Credit Cards.