This is a privacy disclosure statement regarding your personal information related to Woolworths Money products and services. The following is to help you understand expressions used in this statement:
This statement concerns only WM personal information. Application forms for Woolworths Money Products contain terms and conditions regarding WM personal information. Because those terms and conditions provide for certain consents, if you agree to them they will impact on how Woolworths Money Providers use and disclose your personal information. You can view the application form terms and conditions on-line at, woolworthsmoney.com.au or, obtain a copy of the application form by contacting the Woolworths Money Call Centre on 1300 10 1234 or by writing to the Woolworths Money Privacy Officer at the address set out below. This statement should be read with the terms and conditions on those application forms.
Woolworths Money Providers may collect personal information from or about you which is not WM personal information. For example, you may be a client of Macquarie's financial planning services, a Woolworth's lay-by customer or you may have a bank account with ANZ, and for those relationships, Macquarie, Woolworths or ANZ collects personal information from you. This statement does not relate to that other information. For privacy information about that other personal information, see the relevant provider's privacy information at its website (for example www.woolworthslimited.com.au; www.macquarie.com.au; www.aia.com.au; www.anz.com.au) or by contacting the provider directly.
Australian privacy law requires Woolworths Money Providers to be open about their general practices relating to the management of personal information. They must let people know, generally, what sort of information they hold, for what purposes and how they collect, hold, use and disclose that information. Woolworths Money Providers' privacy policies are at the websites referred to above (for example www.woolworthslimited.com.au; www.macquarie.com.au; www.aia.com.au; www.anz.com.au) or by contacting the provider directly.
The organisation that collects WM personal information from you will be one of the Woolworths Money Providers depending on the Woolworths Money Product. For more information please read the terms and conditions on the relevant application form. For example, the WM personal information in relation to the Woolworths Money Credit Card is collected by Macquarie, the issuer of the Woolworths Money Product. Woolworths might also be involved in the collection of some personal information from you relevant to the Woolworths Money Product. For example, the WM personal information in relation to Woolworths Money prepaid cards is collected by Woolworths and may be shared with ANZ or Macquarie.
Your WM personal information can be used and disclosed by Woolworths Money Providers and their contractors:
Woolworths Money Providers usually disclose the type of information comprising WM personal information to the following:
You may decide not to provide a Woolworths Money Provider with any WM personal information. If you decide to apply for a Woolworths Money Product, some of the personal information for which you will be asked is permitted or required by law in order for the Woolworths Money Provider to process the application. Examples of relevant laws are financial transaction reporting, anti-money laundering, taxation, finance, credit and insurance laws. If you would like more information about this aspect, you may direct your query to the Privacy Officer whose details are given below.
You are not required to provide personal information in relation to all Woolworths Money products. For example, you can purchase the Woolworths Money Prepaid MasterCard® without making an application.
However, if an application is required to obtain a particular Woolworths Money Product, the main consequence of not providing your WM personal information is that your application will not be accepted.
You can contact a Woolworths Money Privacy Officer at the following:
Phone: 1300 908 631 (9am - 5pm Monday to Friday)
Or by writing to:
The Privacy Officer,
Woolworths Money, Woolworths Limited
PO Box 8000
Baulkham Hills NSW 2153
We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at one of the above contact points.
Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.
If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it.
We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner's contact details.