Can I activate my card on the Woolworths Money App?

Yes, you can.

●      Select ‘Activate Card’ for the card you want to activate;

●      Follow the prompts.

Once the card has been successfully activated, it will take up to 10 minutes for your card to be available through your Woolworths Money App.

How do I reorder my accounts?

From the app, tap and hold the account from the stack of cards and move it to desired position.

How do I change my Credit Card’s PIN via the Woolworths Money App?

To change your PIN

●      Select the ‘account’;

●      Select the ‘toggle’ menu ;

●      Select ‘Card PIN’;

●      Enter your birthdate and then select ‘Set Card PIN’;

●      Enter a new PIN and confirm the PIN to change it. The new PIN is effective immediately.

How do I add a gift card via an email link?

Please ensure you have the Woolworths Money app installed on your device. Open your email via your mobile device and click on the Gift Card link. A message prompt will appear on your screen:

●      Open with Money

●      The Gift Card details will be automatically be entered;

●      Select “Add Card”.

How can I delete my gift card?

If you have version 2.4 (or later) of the Woolworths Money app, from the carousel view:

●      Select the Gift Card;

●      On the bottom right hand corner, select the ‘toggle’ menu ;

●      Select ‘Remove Card’.

Step 1

Press settings wheel

Step 2

Press ‘Remove Card'

Step 3

Press ‘Remove'


Once you have deleted the card, it will be removed from the card stack on the “Home” screen as well as from the carousel view. 


How do I rename my accounts?

If you have version 2.4 of the Woolworths Money app, from the carousel view:

●      Select the ‘account’;

●      On the bottom right hand corner, select the ‘toggle’ menu ;

●      Select ‘Edit Card Name’;

●      Once you have renamed the account, select “Confirm”.

If you have version 2.3 and below of the Woolworths  Money app:

●      Select the ‘account’ and “pull” it into a full view mode;

●      On the top right hand corner, select the ‘toggle’ menu ;

●      Select ‘Edit Card Name’;

●      Once you have renamed the account, select “Confirm”.

Step 1

Press settings wheel

Step 2

Press ‘Edit Name'

Step 3

Input name


Can I view my balances and transactions offline?

You can view your Gift Cards and Rewards cards balances offline and your Gift Card transactions offline if you have version 2.3 and above of the Woolworths Money app.

Where can I view my account statements?

If you have version 2.4 of the Woolworths Money app, from the full mode view:

●      Select the Credit Card ‘account’;

●      On the top right hand corner, select the ‘toggle’ menu ;

●      Select ‘View Statements’.

If you have version 2.3 and below of the Woolworths Money app, from the full mode view:

●      Select the Credit Card ‘account’ and “pull” it into a full view mode;

●      On the top right hand corner, select the ‘toggle’ menu ;

●      Select ‘View Statements’.

Select the statement you wish to view / download. You can also email the PDF version of the statement.

How can I change the transaction category?

If you have version 2.3 and above of the Woolworths Money app:

●      Select the transaction you wish to set/change the category for. 

●      In the transaction details page, select ‘Category’.

●      Select a category for your transaction from the list.

How do I lock my Credit Card?

From the carousel view :

●      Select the Credit Card ‘account’;

●      On the bottom right hand corner, select the ‘toggle’ menu ;

●      Select ‘Lock Card’.

From the full mode view :

●      Select the Credit Card ‘account’ and “pull” it into a full view mode;

●      On the top right hand corner, select the ‘toggle’ menu ;

●      Select ‘Lock Card’.

Step 1

Press settings wheel

Step 2

Press ‘Lock Card'

Step 3

Press ‘Lock Card'

Step 4

Step 5

Press ‘Ok, Got it'

Step 6

Step 7


How do I unlock my Credit Card?

From the carousel view :

●      Select the Credit Card ‘account’;

●      On the bottom right hand corner, select the ‘toggle’ menu ;

●      Select ‘Unlock Card’.

From the full mode view :

●      Select the Credit Card ‘account’ and “pull” it into a full view mode;

●      On the top right hand corner, select the ‘toggle’ menu ;

●      Select ‘Unlock Card’.

Step 1

Step 2

Press settings wheel 

Step 3

Press ‘Unlock Card'

Step 4

Step 5

Step 6


How do I report my Credit Card as lost / stolen?

From the carousel view :

●      Select the Credit Card ‘account’;

●      On the bottom right hand corner, select the ‘toggle’ menu ;

●      Select ‘Report Lost/Stolen’;

●      Call the number that appears on the dial pad.

From the full mode view :

●      Select the Credit Card ‘account’ and “pull” it into a full view mode;

●      On the top right hand corner, select the ‘toggle’ menu ;

●      Select ‘Report Lost/Stolen’;

●      Call the number that appears on the dial pad.

Step 1

Press settings wheel

Step 2

Press ‘Cancel Card'

Step 3

Press phone number

Step 4

Contact us

For all enquiries on your Woolworths cards 1300 10 1234