Help & Support  - Accounts and Transactions

Can I activate my card on the Woolworths Money App?

Yes, you can.

●      Select ‘Activate Card’ for the card you want to activate;

●      Follow the prompts.

Once the card has been successfully activated, it will take up to 10 minutes for your card to be available through your Woolworths Money App.

How do I reorder my accounts?

From the app, tap and hold the account from the stack of cards and move it to desired position.

How do I change my Credit Card’s PIN via the Woolworths Money App?

To change your PIN

●      Select the ‘account’;

●      Select the ‘toggle’ menu ;

●      Select ‘Card PIN’;

●      Enter your birthdate and then select ‘Set Card PIN’;

●      Enter a new PIN and confirm the PIN to change it. The new PIN is effective immediately.

How do I add a gift card via an email link?

Please ensure you have the Woolworths Money app installed on your device. Open your email via your mobile device and click on the Gift Card link. A message prompt will appear on your screen:

●      Open with Money

●      The Gift Card details will be automatically be entered;

●      Select “Add Card”.

How can I delete my gift card?

●      Select the Gift Card;

●      On the bottom right hand corner, select the ‘toggle’ menu ;

●      Select ‘Remove Card’.

Once you have deleted the card, it will be removed from the card stack on the “Home” screen as well as from the carousel view. 

How do I rename my accounts?

●      Select the Gift Card or Credit Card;

●      Press settings wheel;

●      Select ‘Edit Card Name’;

●      Once you have renamed the account, select “Save”.

Can I view my balances and transactions offline?

You can view your Gift Cards and Everyday Rewards cards balances offline and your Gift Card transactions offline.

Where can I view my account statements?

●      Select the Credit Card;

●      Press settings wheel;

●      Select ‘View Statements’.

Select the statement you wish to view / download. You can also email the PDF version of the statement.

How can I change the transaction category?

●      Select the transaction you wish to set/change the category for. 

●      In the transaction details page, select ‘Category’.

●      Select a category for your transaction from the list.

How do I lock my Credit Card?

●      Select the Credit Card;

●      Press settings wheel;

●      Select ‘Lock Card’.

How do I unlock my Credit Card?

●      Select the Credit Card;

●      Press settings wheel;

●      Select ‘Unlock Card’.

How do I report my Credit Card as lost / stolen?

●      Select the Credit Card;

●      Press settings wheel;

●      Select ‘Report Lost/Stolen’;

●      Call the number that appears on the dial pad.