Help & Support - Fingerprint Login

How do I setup Fingerprint Login?

For a new user: 

On the login screen after the app launches:

●      Enter your Online Services Login ID and Password;

●      Set up an Access Code.

●      If you have fingerprint access on your device, you will be asked to set up your fingerprint;

●      Follow the prompts. Your fingerprint will be registered the next time you login.

For an existing user: 

●      Login using your Access Code. Select the “hamburger” menu ;

●      Select ‘Fingerprint login’;

●      Follow the prompts. Your fingerprint will be registered the next time you login.

It is highly recommended that only your fingerprints be stored on the phone and ensure that the phone has lock screen enabled.

Is fingerprint login more secure than using an Access Code to login?

Fingerprint login has the same level of security as Access Code and Password authentication.

What devices and operating systems does fingerprint login work on?

Currently fingerprint login is available on iPhone’s supporting Touch ID (iPhone 5s and above) and running iOS 8 and above and Android devices supporting Fingerprint scanner.

Can more than one person’s fingerprint be registered to the phone?

Yes, it is possible to store more than one person’s fingerprints on a phone. However, just like it is your responsibility to keep secure your Woolworths Money App Access Code, the fingerprint login option should be treated with the same level of security. 

What if the app is not accepting my fingerprint after registering?

If the fingerprint does not work, you can still use your Access Code or Password to login. You can delete the fingerprint on the phone and set it up again if you wish to use fingerprint login.

Can I use any finger to login?

Yes, as every fingerprint is unique. You can store as many of your fingerprints as the device allows.

Where is my fingerprint stored?

Your fingerprint is stored on your phone (as part of the user settings), and when you use your fingerprint to login to the Woolworths Money App, we rely on your phone to authenticate your fingerprint.

Can more than one person login to the Woolworths Money App using their fingerprint stored on the same phone?

Once Fingerprint login is activated, any fingerprint which is stored on the phone can then be used to login to the Woolworths Money App. You should not use fingerprint login if you wish to retain other people’s fingerprints on your phone.

Is the same fingerprint that unlocks the phone able to access the app?

Yes, once Fingerprint login has been activated, any fingerprint which is stored on the phone can then be used to login to the Woolworths Money App.

Does my phone need to have a screen lock enabled to use fingerprint login?

Yes, as per the operating system requirements, you will be required to have a screen lock security option, such as Password / Access Code / fingerprint enabled on your phone before you can set up fingerprint login within the app.

If I have fingerprint capability on my phone, do I have to use fingerprint login?

No, you can continue to choose your preferred sign in method – Access Code, Password or Fingerprint.

How do I remove existing fingerprints on the phone or disable them in the app?

To remove fingerprint from the app, select:

●      Menu > Fingerprint Login; 

●      Ensure the toggle ‘Enable Fingerprint login’ is red

To remove fingerprint from your iPhone, select:

●      Settings Menu (on the phone) > Touch ID & Access Code > Set up Fingerprint; 

●      Select the fingerprint you want to delete. This will automatically remove the fingerprint from the Woolworths Money App.

When the Woolworths Money App is updated, will I need to set up fingerprint login again?

No, it will be automatically updated.